Anne Camaro has been working in the 9-1-1 field for over 15 years. She spent the first 8 years of her career with the Framingham Police Department (FPD) as the lead 911 call-taker, police dispatcher, trainer, and union representative. At FPD, Ms. Camaro was an integral part of the team, always assisting where needed. She assisted with the implementation of Emergency Medical Dispatch Protocols and the Quality Assurance/Quality Improvement Program. Ms.
Camaro was also the backup CJIS Representative, and she designed and delivered several training and public education sessions throughout the years.
In 2014, Ms. Camaro was hired by the Town of Maynard for the position of Director of Communications where she was tasked with combining police and fire dispatch services into one civilian-operated center. Besides establishing the civilian communications center, Ms.
Camaro assisted with the procurement and implementation of a town-wide VoIP phone system. Ms. Camaro drafted and implemented all Police and Fire Dispatch Policies, Procedures, and Training.
In 2016 Ms. Camaro undertook the position of Assistant Director of Administration and Training with the Cambridge Emergency Communications Department, where she was tasked with overseeing the department’s budget, policies, procedures, and training. In Cambridge, Ms.
Camaro took her passion for training to the next level. She, along with her training team, completely revamped the training program for both newly hired employees as well as for veteran staff. Ms. Camaro designed and implemented a five-week in-house training academy for new hires, which was mirrored on the MA State 911 academy but focused on Cambridge Policies and Procedures. Ms. Camaro also changed the way on-the-job training was structured and improved the department’s retention rate from 50% to 90% during training. Quality Assurance and Improvement were also under her purview and she was able to create a connection between Quality Assurance review results and the training being delivered to veteran staff.
Currently, Ms. Camaro serves as the Executive Director at Nashoba Valley Regional Dispatch District, where she oversees all aspects of the operation and administration of the Regional Communications Center. She has been working alongside the district’s oversight boards to create structured processes that support the agency’s mission. From preparing budgets and managing procurement to implementing reporting procedures and hiring and developing staff, Ms. Camaro’s background has consistently been characterized by her commitment to balancing fiscal responsibility and organizational objectives.
Ms. Camaro is a passionate leader, who has dedicated her career to helping others learn and better themselves within the 9-1-1 profession. She holds a Master’s Degree in Public Administration from Arkansas State University and a Post Graduate Certificate in Local Government Leadership and Management from Suffolk University. She is an active member of the Massachusetts Communications Supervisors Association (MCSA), APCO, and NENA. She’s served on many standards’ development committees. Ms. Camaro is a change agent, a
compassionate leader, and forward-thinking professional who looks to constantly improve the 9-1-1 profession and how others learn it.