Portland, ME - Emergency Communications Director

Deadline to apply:

EMERGENCY COMMUNICATIONS DIRECTOR – City of Portland, Maine - Police Department-
The City of Portland is a thriving municipality that boasts world class dining, arts, culture and tourism, and provides all of the benefits of a large city. Unlike a large city, however, Portland is only minutes from beaches, mountains, farmland, and other highly desirable recreational opportunities. With more than 65,000 citizens, Portland is Maine’s largest city, but is small enough to maintain a close sense of community. Portland prides itself at being a leader within Maine, including in its public safety infrastructure and response.

The City is looking for a dynamic and experienced Emergency Communications Director for the Portland Regional Communications Center (PRCC), which provides emergency dispatching services to the communities of Portland, South Portland, and Cape Elizabeth. The Director is responsible for the operation of the PRCC, including oversight of staffing and staff development, compliance with federal and state requirements, policies and procedures, quality assurance, technology, budget, and other operations. The Director is supported by a Deputy Director, five supervisors, and a total staff of 37. The PRCC sits within the Portland Police Department and the Director reports directly to the Assistant Chief of Police. The Police Department’s administrative, financial, and human resources support staff are also resources for the Director.

The ideal candidate will have a passion for public safety and for supporting the individuals who dedicate their careers to public service. They will have excellent leadership and interpersonal skills and the ability to work with and support employees functioning in a high stress environment, as well as the ability to work collaboratively with other departments and stakeholders. The next Director should have sound knowledge of the laws, regulations, policies and best practices governing the operation of a PSAP and proven success in running a PSAP.

Special Requirements: Must have or be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain these certifications. Offers of employment are contingent upon the completion of a satisfactory criminal background check, including a polygraph examination.

Salary and Benefits: Salary range for this position is $95,238 to $120,663/year for very well qualified applicants, with the potential for relocation and/or sign on bonus. The City of Portland prides itself on its outstanding benefits package.

Accepting applications until the vacancy is filled. 

APPLY: Applicant login (portlandmaine.gov)

City Benefits - Permanent employees receive a generous benefits package that includes paid holidays; employee health insurance; sick and vacation leave; optional life, dental, vision and income protection insurances; choice of retirement plans; and tuition reduction program with the University of Southern Maine and Thomas College.

The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.

Type : INTERNAL & EXTERNAL

Group : NON UNION

Job Family : OFFICIALS & MANAGERS

Posting Start : 09/01/2023

Posting End : Open until filled.

Details : Job Description